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Sr. Systems Engineer - Tealeaf

Computers/InternetPosted 26 days 13 hours 13 minutes ago. Viewed: 49 times.

Description

Req ID: 10754

Required Education: Not Indicated

Required Experience: 5-7 Years

Description:
SUMMARY

The successful candidate will be a highly motivated and self-directed person responsible for Tealeaf and other end-user experience monitoring applications for Expedia, Inc.  The position is expected to work across organizational lines providing technical leadership for both end-user monitoring applications and integration of end-user monitoring into the Enterprise monitoring, reporting, and decision support tools. In addition, the position is expected to act as a champion within the organization for end-user monitoring tools to maximize the potential of the technology.

Our goal is to enable the business, product groups, and Global Computing Services teams within Expedia Inc. to rapidly analyze enormous amounts of valuable content to better manage our online travel sites. Come join us in fulfilling the true promise of a large-scale monitoring service!

RESPONSIBILITIES

End-user experience management through benchmarking, statistical analysis and trending of both synthetic and real-time user monitoring data.

Requirements gathering, testing,  and implemention of: end-user monitoring, CEP (Complex event monitoring) and real-time dashboard solutions.

Development, configuration and customization of Tealeaf scorecards and dashboards

Installation, patching, and upgrades ofTealeaf CX platform.

Maintain a patch and upgrade plan for all supported application environments

Development of custom applications

Conduct root cause analysis, recommend and implement product fixes

* Develop, document, communicate, and carry out procedures designed to facilitate recovery from application failure.

* Perform quality assurance of all changes before they are approved for production

* Develop and document best practices to ensure optimal performance, reliable backups, and security

* Establish and document guidelines for server and application sizing and capacity planning

* Establish High Availability and Disaster Recovery requirements

* Participate in performance and regression testing of applications before they are promoted to production

* Review the utilization of the production systems and systems in test, and propose architectural and operational changes to the environment.

* Debug and fix problems in production environments and duly document and follow-up on permanent fixes with the technical teams

* Develop metrics and generate reports to demonstrate performance of the various application components, showing trends and utilization levels on a regular basis

* Perform other related duties as required

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

BS in Computer Science, IT, Engineering, or equivalent experience

Expertise of the Tealeaf CX platform is required

Expertience with synthetic user monitoring (Gomez, Keynote, etc) is required

CEP (complex event processing) software experience (Coral8, Aleri, Streambase, pion, etc...)

Contact information

Apply Online at TheLadders.com